Privacy Policy RWG88 – Member Personal Data Protection

1 Personal Information We Collect

RWG88 collects your personal information through several different methods, depending on how you interact with our platform. The following are the main categories of information we collect:

We only collect information that is genuinely necessary for the stated purposes. You are not required to provide information beyond the minimum registration requirements; however, certain services may be unavailable if the requested information is not provided.

2 How We Use Your Information

RWG88 uses the personal information collected for the following purposes:

• Account Management: Creating and maintaining your account, processing registration and handling login securely.
• Transaction Processing: Processing deposits, withdrawals and all financial transactions made through our platform promptly and accurately.
• Identity Verification (KYC): Verifying member identity as part of our legal compliance responsibilities in preventing money laundering and identity fraud.
• Service Communications: Sending important notifications related to your account, including transaction confirmations, security alerts and policy updates.
• Marketing and Promotions: With your consent, we send you information about relevant promotions, bonuses, and exclusive offers. You may withdraw this consent at any time.
• Platform Improvement: Analysing usage patterns to understand how members interact with our platform in order to improve the overall user experience.
• Security and Fraud Prevention: Detecting and investigating suspicious activity, preventing unauthorised access, and ensuring platform integrity.
• Legal Compliance: To fulfil applicable legal and regulatory obligations, including record-keeping requirements mandated by authorities.

We will not use your personal information for any other purpose not stated here without first obtaining your consent.

3 Information Sharing and Disclosure

RWG88 does not sell, rent or trade members' personal information to any third party. However, we may share your data in the following limited circumstances:

• Payment Service Providers: We share the necessary transaction information with payment providers such as DuitNow, FPX, Touch 'n Go, and GrabPay solely for the purpose of processing your transactions.
• Game Providers: Minimum required information may be shared with third-party game providers to allow you to access their games on our platform.
• Technology Service Providers: Companies that assist us with the technical operation of our platform, including hosting, analytics and customer support services, are bound by strict confidentiality agreements.
• Legal Requirements: We may disclose your information to government authorities or law enforcement bodies when required by law or a valid court order.
• Fraud Prevention: In cases involving serious fraud or unlawful activity, we reserve the right to share relevant information with the appropriate authorities to protect other members and the integrity of the platform.

4 Cookies and Tracking Technologies

RWG88 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled as they are critical to the security of your account.
• Performance Cookies: Collecting information on how you use our platform — such as the most frequently visited pages and error messages received — to help us improve website performance.
• Functional Cookies: Remembering your preferences such as language, display settings and login details so you do not need to re-enter them on every visit.
• Analytics Cookies: Helps us understand overall visitor behaviour through aggregated and anonymised data for continuous platform improvement.

You can manage cookie settings through your web browser preferences. Please note that disabling certain cookies may affect platform functionality. For more information on managing cookies, refer to the documentation for your web browser.

5 Data Security and Protection Measures

RWG88 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, loss, misuse or accidental disclosure:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using the latest TLS protocols, ensuring that no third party can intercept the communication.
• Two-Factor Authentication (2FA): Members are encouraged to enable 2FA for an additional layer of account protection. Supported verification methods include authenticator apps and SMS OTP.
• 24/7 Security Monitoring: Our automated monitoring system operates around the clock to detect and respond to any suspicious security threats in real time.
• Strict Access Control: Access to members' personal data is restricted to staff who genuinely require it to perform their duties, with all access logged and periodically audited.
• Regular Security Testing: RWG88 conducts regular penetration testing and security audits by independent parties to identify and address any potential vulnerabilities.
• Data Backup: Your data is automatically backed up and stored in a secure, separate location to ensure service continuity in the event of a system failure.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. You are also responsible for safeguarding your login credentials and notifying us immediately if you suspect any unauthorised access to your account.

6 Your Rights Regarding Personal Data

As an RWG88 member, you have the following rights regarding your personal data. We are committed to making it easy for you to exercise these rights at no charge in most cases:

To exercise any of the above rights, please contact our support team via live chat or email. We will process your request within 30 business days and will notify you if a longer period is required.

7 Data Retention Period

RWG88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law. The following are general data retention guidelines:

• Active Account Data: Retained for the duration your account remains active, plus any extended period required by law.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with anti-money laundering (AML) and tax reporting legal requirements.
• Communication Logs: Correspondence records with the support team are retained for 3 years for reference and dispute resolution purposes.
• Marketing Data: Retained until you withdraw your consent or close your account, whichever comes first.
• Security Logs: Security log and account activity information is retained for 2 years for fraud detection and incident investigation purposes.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with our approved data disposal procedures.

8 International Data Transfers

In the course of platform operations, your personal data may be transferred to and stored on servers located outside Malaysia. When this occurs, we ensure that adequate and equivalent protection is applied to your data through:

• Binding data processing agreements with all overseas service providers that meet stringent data protection standards.
• Use of recognised and approved data transfer mechanisms.
• Ongoing assessment and monitoring of the data protection practices of our international partners.

By using rwg88 services, you agree to the transfer of your data as described in this section, with the assurance that an equivalent or higher level of protection will always be maintained.

9 Children's Privacy

The rwg88 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal information from individuals under the age of 18.

Parents and guardians are encouraged to use parental control tools available on their devices to prevent children from accessing online gambling websites.

10 Contact Us About Privacy

If you have any questions, concerns or complaints regarding our Privacy Policy or how we handle your personal data, our Data Protection Officer (DPO) team is ready to assist.

• Privacy Email: [email protected]
• Live Chat Support: Available 24 hours a day, 7 days a week via the chat icon at the bottom right corner of the platform.
• Response Time: We aim to respond to all privacy-related enquiries within 3–5 business days.

We value your feedback and are committed to addressing any privacy concerns seriously and promptly. This Privacy Policy may be updated from time to time. Any material changes will be communicated to you via email or in-platform notification before the changes take effect.